VALID SAP C-C4H56I-34 EXAM TESTKING - C-C4H56I-34 EXAM SYLLABUS

Valid SAP C-C4H56I-34 Exam Testking - C-C4H56I-34 Exam Syllabus

Valid SAP C-C4H56I-34 Exam Testking - C-C4H56I-34 Exam Syllabus

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 2
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 4
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

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C-C4H56I-34 Exam Syllabus, C-C4H56I-34 Interactive Practice Exam

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q37-Q42):

NEW QUESTION # 37
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Accounts
  • B. Registered products
  • C. Response templates
  • D. Service levels

Answer: A,D

Explanation:
Employees can be assigned to:
* Accounts (A): To designate responsibility for specific customers.
* Service levels (C): To define response/resolution time commitments for cases.
* Response templates (B) and registered products (D) do not involve employee assignments.
References:
* SAP Help Portal: Employee Assignments
* SAP Documentation: Service Level Configuration


NEW QUESTION # 38
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

  • A. Contracts
  • B. Installed base
  • C. Calls
  • D. Cases

Answer: A,D

Explanation:
The Timeline tabstrip in the Customer Hub of SAP Service Cloud Version 2 is designed to provide a chronological view of significant interactions and milestones related to a customer. Among the various objects that can be displayed in this timeline, Cases and Contracts are pivotal. Cases represent individual customer inquiries or issues that have been logged, tracked, and resolved over time. Contracts, on the other hand, document the formal agreements between the service provider and the customer, outlining the scope of services, terms, and conditions. These elements are crucial for a comprehensive view of the customer's history, enabling service agents to deliver informed, contextual, and efficient support


NEW QUESTION # 39
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

  • A. A customer needs to be assigned to the installed base.
  • B. The installed base must be set to active status.
  • C. An active service contract must be added to the installed base.
  • D. At least one registered product must be assigned to the installed base.

Answer: A,B

Explanation:
Prerequisites for using installed bases in cases:
* Assign Customer (A): Links the installed base to a business partner for context.
* Active Status (B): Only active installed bases can be referenced in cases.
Why other options are incorrect:
* C. Registered Product: Not mandatory (e.g., empty installed bases can exist).
* D. Service Contract: Optional for entitlements, not core to installed base usage.
References:
* SAP Help Portal: "Installed Base in Case Management".


NEW QUESTION # 40
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
  • B. Add the phone channel to the live interaction widget.
  • C. Add a mashup service in Agent Desktop.
  • D. Obtain API token credentials from the CTI provider.

Answer: A,B


NEW QUESTION # 41
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

  • A. Unrestricted
  • B. Define specific restriction
  • C. Full access
  • D. Restricted
  • E. No access

Answer: A,D,E


NEW QUESTION # 42
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